PRIVACY POLICY
This privacy agreement has been developed in accordance with the requirements of the Law of Ukraine ‘On the Protection of Personal Data’ and other regulatory acts of Ukrainian legislation governing legal relations related to the collection, processing, storage of personal data, as well as the right of citizens to non-interference in their personal lives and the right to self-expression.
The Birch Grove online store, caring about the development of customer relations and understanding the importance of protecting your personal data, has prepared this Privacy Agreement (privacy policy) in order to resolve possible contradictions and misunderstandings.
‘Privacy Policy’ and terms of use of the Birch Grove online store website. 
Please read this page carefully. The information contained herein is important for you as a user of the site.
DEFINITION OF TERMS
1.1 The following terms are used in this Privacy Policy
1.1.1. "Administration of the Birch Grove online store website (hereinafter referred to as the Administration of the website)" means authorised employees responsible for managing the website, acting on behalf of the Birch Grove online store, who organise the processing of personal data, as well as perform the processing of personal data, the composition of personal data to be processed, and actions or operations performed with personal data.
1.1.2. ‘Personal data’ – any information that directly or indirectly relates to a specific or identifiable individual (subject of personal data).
1.1.3. ‘Processing of personal data’ – any action (operation) or set of actions (operations) performed using automated means or without such means on personal data, including the collection, recording, systematisation, accumulation, storage, clarification (updating, modification), extraction, use, transfer (dissemination, provision, access), depersonalisation, blocking, deletion, and destruction of personal data.
1.1.4. ‘Confidentiality of personal data’ - the requirement for the Administrator or other person who has access to personal data to refrain from disseminating it without the consent of the subject of the personal data or the existence of another legal basis.
1.1.5. ‘User of the Birch Grove online store website’ means a person who has access to the Website via the Internet and uses the online store website.
1.1.6. ‘Cookies’ are small pieces of data sent by a web server and stored on the user's computer, which the web client or web browser sends to the web server in HTTP requests when attempting to open a page on the corresponding website.
1.1.7. IP address — a unique network address of a node in a computer network built using the IP protocol.

2. SUBJECT OF THE PRIVACY POLICY
2.1. By using the website or purchasing goods offered on the website, as well as answering the necessary questions in the questionnaire during registration or checkout, the user confirms that they consent to Birch Grove online store and its authorised representatives processing their personal data, and that they are of legal age (18+).
2.2. The user gives their consent to the website administration to process the information received, including the collection, systematisation, accumulation, storage, clarification (updating, correction), use, distribution, depersonalisation, blocking, and destruction of personal data specified in the questionnaire, for the purpose of forming a database of participants, compiling statistical reports, conducting marketing research, as well as interacting with the user, including via telecommunications networks, including sending SMS messages and emails, until such consent is revoked.
2.3. The user confirms their consent that the site administration has the right to interact with the user by establishing direct contact through various means of communication, including, but not limited to, postal mail, email, the Internet, etc.
2.4. Personal data permitted for processing under this Privacy Policy includes, but is not limited to, the following information
2.4.1. User's full name;
2.4.2. User's contact telephone number;
2.4.3. Delivery address for the Goods;
3. PURPOSES OF COLLECTING AND PROCESSING PERSONAL DATA
3.1. Birch Grove Online Store uses the personal information of its Users for the following purposes
3.1.1. to identify the User registered on the online store website for the purpose of placing an order and/or concluding a contract for the remote sale of goods with the Birch Grove online store.
3.1.2. to provide the User with effective customer support;
3.1.3. to provide the User with personalised Services;
3.1.4. to communicate with the User, including sending messages, requests and information regarding the use of the Services, the provision of services, as well as the processing of requests and applications from the User;
3.1.5. improving the quality of the Services, their usability, developing new Services and services;
3.1.6. providing information about goods and services sold by Birch Grove, advertising campaigns carried out by Birch Grove, responding to requests, as well as fulfilling Birch Grove's obligations to consumers of goods (services);
3.1.7. conducting statistical and other research based on anonymised data.

4. CATEGORIES OF DATA COLLECTED
4.1. Categories of personal data collected by the entire website (independently or through third parties) include cookies and data on the use of network resources.
4.2. Personal data may be provided by the User independently or collected automatically by the website during its use.
Unless otherwise specified, the Birch Grove website uses cookies (or other tracking tools) to identify Users and remember their global settings, which are configured to provide the services required by the User.
4.3. Users are not responsible for the Personal Data of third parties that they maintain, publish or provide to others using the website, and confirm that they have the consent of the third party to provide it to the Owner.
5. METHODS AND TERMS OF PERSONAL DATA PROCESSING
5.1. The processing of the user's personal data is carried out without any time limit by any legal means, including in personal data information systems using automation tools or without the use of such tools.
5.2. The user agrees that the site administration has the right to transfer personal data to third parties, including courier services, postal organisations, telecommunications operators, for the purpose of fulfilling the user's order placed on the Birch Grove online store website, including the delivery of goods.
6. USER RIGHTS
6.1. Users have the right at any time to find out whether their Personal Data has been stored, and may contact the Site Administration to find out its content and receipt, verify its accuracy or request that it be supplemented, cancelled, updated or corrected, or converted into a format that ensures anonymity, or block any data stored in violation of the law, as well as object to its processing without legal grounds. Relevant requests should be sent to the site administrator at the address indicated in the contact details on the site.
7. COOKIE POLICY
7.1. The website collects information about your visits to our websites in order to obtain statistics on visits and the effectiveness of their use, to form a personalised approach and to adapt to the interests of each user. We do this using various technologies, one of which is cookies. If you find out which website can be accessed by your browser, they will be stored on your computer for further identification of its website.
7.2. Cookies are used to evaluate the effectiveness of websites (for example, to measure the number of visitors and the length of their stay on the site), identify the most interesting and visited topics and pages, and ensure ease of navigation and use of the site without collecting any personal information. Cookies can also be used to create a personalised approach based on existing user experience with the website and its advantages. Over time, this information allows us to improve the user experience.
8. PERSONAL DATA SECURITY
8.1. The Birch Grove online store takes other organisational and technical measures to protect the User's personal information from unauthorised or accidental access, destruction, alteration, blocking, copying, distribution, and other unlawful actions by third parties.
8.2. This Privacy Policy applies only to the Birch Grove online store website. If the User accesses third-party resources via links posted on the latter's website, the online store is not responsible for their actions.
8.3. The User's personal data may be used for legal purposes in court or in the stages leading up to a possible court action due to the improper use of the website or service.
*The User is informed that the Website Administration may be required to disclose personal data at the request of public authorities.
9. ADDITIONAL INFORMATION ABOUT THE USER'S PERSONAL DATA
9.1. In addition to the information contained in these personal data privacy rules, the website may provide the User, upon request, with additional and contextual information relating to specific services and services or the collection and processing of Personal Data.
9.2. In order to ensure the operation and technical maintenance of the website, the website and any third-party services may maintain files in which the website's interaction with Users is recorded (system logs), use or otherwise process other Personal Data (in particular, IP addresses).
10. ADDITIONAL TERMS
10.1. The website administration has the right to make changes to this Privacy Policy without the User's consent.
10.2. The new Privacy Policy shall come into force from the moment it is posted on the website of the online store, unless otherwise provided by the new version of the Privacy Policy.
10.3. If the User disagrees with any changes made to the Rules, they must stop using the website and may request that the website administration delete their Personal Data.
Last revision 18.08.2025